Help center

Answers to the questions we get most often about orders, downloads, and installation.

Where do I find my download link?

Your links appear in two places once payment clears: on the order confirmation screen, and permanently under Downloads in your account. The order confirmation email also carries them. If the email has not arrived within a few minutes, check your spam folder before contacting us, since automated store mail is the most common thing filtered.

How long do my download links stay active?

Links on your account do not expire. You can re-download a title you have bought at any time, on any machine, as many times as you need. If a link ever returns an error, open a support request with your order number and we will reissue it.

The file is a compressed archive. How do I open it?

Windows opens zip archives natively: right click the file and choose Extract All, then pick a destination folder. Extract the whole archive before running anything inside it, because launching an installer from inside a compressed archive is a common cause of failed installs.

How does the bundle discount work?

Add five qualifying titles to your cart and the total adjusts to the 5 game bundle price automatically. Ten titles adjust to the 10 game bundle price. There is no coupon code to enter. The adjustment appears as a visible discount line in the cart, so you can confirm it before paying.

Which payment methods do you take?

Card payments are handled by Stripe, and PayPal is available as a separate option at checkout. Both process the payment on their own systems. TZAGG never receives or stores your card number.

Can I get a refund?

Because delivery is instant, a purchase is generally final once the file has been downloaded. If a download is broken, incomplete, or the product does not match its description, you are entitled to a fix or a refund. The full terms are on the refund policy page.

Can I install on more than one computer?

That depends on the licence attached to the specific title, which is stated on each product page. Where a title carries a per-device limit, the limit is shown before you buy. Your TZAGG account itself is for one person and is not to be shared.

A title I want is not listed.

Send it to us through the request form and we will look into whether we can stock it.